Shipping and Returns Policy
**Last Updated: July 22, 2026**
Thank you for purchasing artwork from Preiss Photography & Landscape Prints. Each fine art piece is produced specifically for your order by a professional printing partner and is carefully prepared for shipment.
Our Quality Commitment
I want you to receive artwork that is beautifully produced, free from manufacturing defects, and delivered in good condition.
Each order is inspected during the production process. If your artwork arrives damaged, contains a confirmed production defect, or is different from the product you ordered, please contact me so I can work with the printing partner to make it right.
Approved claims will generally be resolved with a replacement of the affected item.
All Sales Are Final
Because fine art prints and photography products are made specifically for each customer, all sales are final.
Returns, refunds, or exchanges are not available for:
* Change of mind
* Incorrect size, material, or finish selected by the customer
* An item not fitting the intended wall or space
* Minor color or brightness differences between a digital screen and the finished artwork
* Personal preferences regarding image composition, cropping, or appearance when the finished product matches the listing
* Custom sizing or personalized orders
* Shipping delays outside the control of Preiss Photography & Landscape Prints
Please carefully review the image, size, orientation, material, finish, product description, and shipping address before placing your order.
Damaged, Defective, or Incorrect Orders
Please inspect your artwork and its packaging immediately after delivery.
Damage, production defects, or incorrect items must be reported within
**five calendar days of confirmed delivery**.
Please include:
* Your full name
* Your order number
* A description of the problem
* Clear photographs of the entire artwork
* Close-up photographs of the damage or defect
* Photographs of the shipping box and interior packaging
* A photograph of the shipping label
Please keep the artwork and all original packaging until the claim has been reviewed. The printing partner or shipping carrier may require additional photographs or information before approving a replacement.
Do not discard, return, repair, or alter the item unless instructed to do so.
Replacement Process
Once a claim is reviewed and confirmed, a replacement of the same image, size, and material will generally be ordered at no additional charge.
A replacement is available only for the portion of the order that is damaged, defective, or incorrect.
Replacement requests may be denied when:
* Damage is reported more than five days after delivery
* The original packaging has been discarded before the claim is reviewed
* Adequate photographs or information are not provided
* The item was damaged after delivery
* The concern relates to a customer selection or personal preference rather than a production defect
* The product matches the image, size, material, and finish that were ordered
A replacement does not create eligibility for a refund or an exchange for a different image, size, or finish.
Color and Print Variations
Photographs may appear slightly different on various phones, tablets, and computer monitors. Screen brightness, display settings, lighting, and monitor calibration can affect how color is viewed online.
Fine art paper, brushed metal, acrylic, and other materials also reproduce color, contrast, texture, and brightness differently.
These natural differences are part of the printing process and are not considered defects.
Production and Shipping
Most artwork is made to order. Production time is separate from shipping time.
Estimated production and delivery dates are provided as a general guide and are not guaranteed. Timelines may be affected by:
* The artwork’s size or material
* Production volume
* Quality-control reviews or necessary reprints
* Holidays
* Severe weather
* Shipping-carrier disruptions
* Other circumstances outside the business’s reasonable control
Some products may ship directly from a professional printing partner. Items ordered together may be produced at different facilities and arrive in separate packages.
Shipping Charges
Shipping charges, when applicable, are calculated during checkout or provided as part of a custom order quote.
Additional charges may apply to expedited shipping, oversized artwork, special handling, international destinations, or address corrections.
Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address.
Please review the shipping information carefully before submitting your order. Once production or shipment has begun, an address may not be able to be changed.
Preiss Photography & Landscape Prints is not responsible for delivery problems or additional expenses caused by an incorrect, incomplete, or outdated address supplied by the customer.
If a package is returned because of an address issue, the customer may be responsible for any return, replacement, or reshipping costs.
Delayed, Lost, or Missing Packages
Tracking information may take time to update after a shipping label is created.
If a shipment appears delayed, please allow the carrier’s tracking process to update. Estimated arrival dates are not guaranteed unless specifically stated by the carrier.
If tracking does not update for an extended period or a package appears to be lost in transit, please contact me so I can work with the printing partner or carrier to investigate.
When tracking shows an order as delivered but it cannot be located, please first check:
* Around all entrances and delivery areas
* With household members
* With neighbors
* With apartment, condominium, or office management
* Directly with the shipping carrier
Preiss Photography & Landscape Prints is not responsible for packages that are lost, stolen, misplaced, or damaged after confirmed delivery.
Order Changes and Cancellations
Orders may enter production shortly after they are placed.
Requests to cancel or change an order must be submitted as quickly as possible, but changes and cancellations are not guaranteed.
Once production has begun, the order cannot be canceled, refunded, or changed.
Custom Orders
Custom artwork, special sizing, commissioned photography, and personalized products are final sale.
The customer is responsible for reviewing and approving all supplied information, spelling, sizing, layout, and other custom details before production begins.
Confirmed production defects or shipping damage must still be reported within five calendar days of delivery.
Local Pickup
When local pickup is available, instructions will be provided after the order is ready.
Customers are responsible for inspecting locally collected artwork promptly. Any production concern must be reported within five calendar days of pickup.
Contact
For shipping questions or to report a damaged, defective, or incorrect order, contact:
Preiss Photography & Landscape Prints
New Braunfels, Texas
Email: [preissphotography@gmail.com](mailto:preissphotography@gmail.com)
